Privacy Policy

IMS Pro is developed and operated by GJ Global IT Ventures Pvt. Ltd.. IMS Pro is a service request and ticket management platform that includes the following mobile applications:

• IMS Pro Customer App — for end users to create, monitor, and manage service requests.
• IMS Pro Field App — for field operators to receive assigned jobs, update task progress, and complete service requests.
• IMS Supervisor App — for supervisors and managers to oversee service operations, monitor field activities, track ticket progress, review reports, and manage team performance.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when users access and use the IMS Pro applications and related services.

Information We Collect

To provide our services efficiently, we may collect the following categories of information:

• Account Information: Name, email address, mobile number, employee ID, organization name, role details, and login credentials.
• Service Request Data: Ticket details, issue descriptions, comments, status updates, escalations, and attached files such as images or documents.
• Operational Data: Task assignments, completion records, approval or review actions, timestamps, attendance logs, service history, and supervisor review notes.
• Device Information: Device model, operating system version, IP address, app version, crash logs, and diagnostic data.

How We Use the Information

The information collected is used only for legitimate business and operational purposes, including:

• Creating, managing, and tracking support tickets and service requests.
• Assigning jobs to field operators and monitoring service progress.
• Enabling supervisors and administrators to review work status, monitor performance, and manage operations.
• Sending notifications, alerts, reminders, escalations, and status updates.
• Improving application performance, usability, reporting, and customer support.
• Maintaining security, fraud prevention, audit trails, and compliance requirements.

Permissions We May Request

• Camera: To capture issue photos, proof of work, verification images, or supporting documents.
• Storage / Files: To upload attachments and download documents or reports.
• Notifications: To provide instant updates on ticket activity, assignments, approvals, escalations, and supervisor actions.

Data Sharing and Disclosure

We do not sell or rent personal information. Data may be shared only with:

• Authorized client organizations using IMS Pro.
• Internal administrators, supervisors, support teams, and field staff as required for service delivery and operational management.
• Trusted third-party providers such as cloud hosting, notification, analytics, or technical support vendors operating under confidentiality obligations.
• Government or regulatory authorities when required by applicable law.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Data Retention

We retain personal and operational data only for as long as necessary to fulfill business purposes, contractual obligations, legal requirements, and legitimate operational needs. Data may be deleted or anonymized when no longer required.

Children's Privacy

The IMS Pro is intended for business and organizational use and is not directed to children under the age of 18. We do not knowingly collect personal data from minors.

Your Rights

Depending on applicable laws, users may request access to, correction of, or deletion of their personal information through their organization administrator or by contacting us.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Effective Date: April 01, 2026

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

apps@gjglobalsoft.com